Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.



THE OPPORTUNITY



The purpose of this role is to provide early, timely and personal customer focused and empathetic service to injured workers and employers.


Proactively support the injured worker and employer (across corporate, industry and SME) through the recovery and return to work process.


Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.

• Provide early, timely and personal customer focused and empathetic service to injured workers and employers
  
• Proactively support the injured worker and employer (across corporate, industry and SME) through the recovery and return to work process
  
• Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines
  
• Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases
  
• Adopt a service- orientated approach that is focused on early intervention and the interests of all stakeholders
  
• Ensure that active and timely intervention occurs to improve recovery and return to work outcomes
  
• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities)
  
• Co-ordinate communication across claims streams as required
  
• Conduct claims reviews with clients as required
  
• Facilitate case conferences as required
  
• Undertake face to face meetings with customers as required
  

WHAT WE OFFER


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.


EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
  
• Flexibility to work from home to support work/life balance
  
• A corporate wellbeing program with discounted health insurance and gym membership
  
• Generous discounts from over 350 retailers through our RewardsHub program
  
• Comprehensive learning and development opportunities to help you reach your full potential
  
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
  
• Companywide events to stay connected and celebrate success
  
• Entitlement to annual company incentive scheme + salary reviews
  
• Up to 16 weeks paid parental leave, plus super
  
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.